Canadian Concept – Egyptian Roots
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Refund policy

Global Edition Collection (Worldwide Fulfillment)

Returns & Exchanges

Each item in this collection is made especially for you once your order is placed. This on-demand production model helps reduce overproduction and supports a more thoughtful, responsible approach to manufacturing.

Because Global Edition items are made to order, we do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, or personal preference.

Damaged, Defective, or Incorrect Items

We stand behind the quality of every product. If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and include:

  • Your order number
  • Clear photos showing the issue

Once reviewed and approved, we will gladly provide a replacement or refund at no additional cost.

Sizing

Detailed size charts are available on every product page to help you choose the best fit. As sizing may vary slightly between garments and fulfillment partners, we recommend reviewing the Size Guide carefully before placing your order. If you are between sizes, we generally recommend sizing up for a more relaxed fit.

Refunds

Refunds are only issued for items confirmed to be damaged, defective, or incorrect.

 

We’re here to help and will always do our best to make it right.


Pop-Shop Collection (Canada & U.S. Exclusive):

Returns & Refunds

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible, items must be:

  • Unworn and unused
  • In original condition
  • With tags attached
  • In original packaging
  • Accompanied by proof of purchase

  • Due to the nature of certain products, bedding, towels, and pet bedding may not be eligible for return once opened or used, unless defective or incorrect.

Starting a Return

To initiate a return, please contact us at:
CustomerFirst@madeinegypt.ca

If your return is approved, we will provide:

  • A free return shipping label
  • Instructions on how and where to send your package

Items sent back without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective or damaged
  • You received the wrong item

To help us resolve the issue quickly, please include clear photos of the defect or issue when contacting us. We will evaluate the issue and resolve it as quickly as possible.

Exchanges

The fastest way to get the item you want is to:

  1. Return your original item (once approved)
  2. Place a new order separately

Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method.

Please note that processing times may vary depending on your bank or payment provider.