Canadian Concept – Egyptian Roots

Shipping policy

Global Edition Collection (Worldwide Fulfillment)

Shipping

All Global Edition items are produced on demand and fulfilled through our international production partners. We recommend reviewing the Size Guide before placing your order to ensure your ideal fit.

Worth the Wait

Every item in our Global Edition Collection is made especially for you after you place your order. By choosing made-to-order products, you help reduce overproduction and support a more thoughtful way of shopping — while ensuring each piece is created with purpose and attention to detail.

Our Global Edition Collection may ship from one of our international fulfillment partners, including:

  • United States (North Carolina, California & Texas)
  • Canada (Mississauga, Ontario)
  • Mexico (Tijuana)
  • United Kingdom (Birmingham)
  • Latvia (Riga)
  • Spain (Barcelona)
  • Poland
  • Japan (Tokyo)
  • Australia (Sydney & Melbourne)
  • New Zealand (Auckland)
  • Brazil (partner facility)

Processing & Delivery

Because products are made on demand, processing and shipping times may vary depending on product availability, fulfillment location, and destination country.

  • Production typically takes 2–5 business days
  • Shipping typically takes 5–10 business days depending on the destination country
  • Estimated total delivery time is approximately 7–15 business days
  • Some products or variants may take more or less time depending on availability at the closest fulfillment facility
  • Orders are produced and shipped from the facility closest to you whenever possible
  • Customers may receive separate shipments if products in the same order are fulfilled from different facilities
  • Once your order ships, you will receive a confirmation email with tracking information

Good things take time — and your order is made specifically for you, making it worth the wait.

Customs & Duties

For international orders, customs duties, taxes, and fees may apply depending on your country’s regulations. Any applicable customs charges are the responsibility of the customer and are not included in the product price or shipping cost.

Returns

Global Edition items are made to order and are only eligible for return or replacement if they arrive damaged, defective, or incorrect. Please refer to our Return Policy for full details.

 

Pop-Up Shop Collection (Canada & U.S. Exclusive)

Our Egyptian-made products are proudly crafted in Egypt and stocked in Canada, available exclusively to customers in Canada and the United States.

Shipping

  • Orders are shipped from Ottawa, Ontario, Canada
  • Processing time: 1–2 business days
  • Delivery within Canada: 2–8 business days, depending on location and shipping method
  • U.S. delivery times may vary depending on destination and carrier
  • Once your order ships, you will receive a confirmation email with tracking information

Customs & Duties

For U.S. orders, customs duties, taxes, or import fees may apply depending on your location and local regulations. Any applicable charges are the responsibility of the customer and are not included in the product or shipping cost.

We’re here to help and will always do our best to make it right.